Department of Veterans' Affairs

# Artificial Intelligence (AI) Transparency Statement Last updated 2 April 2026 ## On this page 1. Our Approach to AI 21. Robust AI Governance 31. Consultation with the Veteran Community 41. Adoption of AI in DVA 51. Simpler forms of basic computer validation and task automation 61. Compliance 71. Review and Contact This statement sets out the Department of Veterans’ Affairs (DVA) approach to the safe, responsible and ethical adoption of artificial intelligence (AI) technology in accordance with the Digital Transformation Agency’s (DTA) [Policy for the responsible use of AI in government](https://www.digital.gov.au/ai/ai-in-government-policy). Back to top ## Our Approach to AI DVA is modernising its technology systems to ensure veterans and their families receive timely, accessible and high‑quality services. This includes exploring opportunities to improve and streamline services through the safe and transparent adoption of AI technologies. We recognise that AI is a rapidly evolving technology with the potential to enhance operations and service delivery. We will engage with AI carefully, transparently, and in ways that build trust across the veteran community and our workforce. Back to top ## Robust AI Governance DVA’s AI Policy sets out principles, risk‑management approaches and approval processes to guide AI investigation, evaluation and implementation. Our governance approach aligns with Australian Government policies, frameworks and industry best practice. All DVA staff undertake mandatory training on AI fundamentals, privacy and data protection. Under the DTA [Policy for the Responsible use of AI in Government](https://www.digital.gov.au/ai/ai-in-government-policy), DVA ensures that AI use: *- is appropriately governed, with arrangements that evolve as technology and policy mature *- is intentional, safe, responsible, and promotes accountability and transparency *- maintains stakeholder trust, particularly within the veteran community DVA has established an AI Advisory Board, comprising government representatives, technical experts and a representative from veterans’ organisations, to support consultation, safety and oversight of AI initiatives and this transparency statement. Back to top ## Consultation with the Veteran Community DVA is committed to transparent engagement with the veteran community about how AI is considered and used. Consultation occurs through existing mechanisms such as: *- DVA website *- Social media *- _Vetaffairs_ *- Defence publications & transition seminars *- Advocacy Training and Development Program (ATDP) newsroom articles *- Deputy Commissioner mailing lists (State Ex Service Organisations (ESOs) and fee-for-service advocates) *- National Consultation Framework (National ESOs) comprising * - Ex-Service Organisation Round Table (ESORT) * - Female Veterans and Veterans’ Families Policy Forum * - National Aged and Community Care Forum (NACCF) * - Operational Working Party (OWP) * - Younger Veterans - Contemporary Needs Forum (YVF). This engagement ensures that AI initiatives reflect community expectations and contribute to improved outcomes and services for veterans and their families. Back to top ## Adoption of AI in DVA DVA adopts the [Organisation for Economic Co-operation and Development (OECD) definition of AI](https://www.oecd.org/en/publications/explanatory-memorandum-on-the-updated-oecd-definition-of-an-ai-system_623da898-en.html). > An AI system is a machine-based system that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments. Different AI systems vary in their autonomy and adaptiveness after deployment. DVA currently has AI technology deployed for: *- Statistical modelling and horizon scanning using machine‑learning algorithms to support data analysis *- Writing clarity tools to support spelling, grammar and punctuation checking *- Microsoft 365 Copilot Chat for research, idea generation and writing assistance, with DVA‑specific safeguards ensuring no data is shared with public large language models *- AI‑enabled website search, which only has access to publicly available information *- Semantic Text Analysis (an advanced form of key word matching) to interpret unstructured MyService text responses provided by DVA clients when submitting claims, with staff always retaining responsibility for analysis and decisions relating to claim outcomes. DVA is also trialling AI tools: *- Microsoft 365 Copilot (licensed version) consistent with other Commonwealth agencies *- GovAI platform capabilities to support claim processing, without using veteran personal data, and always with human oversight *- CLIKChat, an internal chatbot that summarises information from three publicly available government sources - Consolidated Library of Information and Knowledge, Department of Veterans’ Affairs and Repatriation Medical Authority. It does not access veteran records or personal data and does not make decisions or recommendations. DVA has commenced a trial of a voluntary, consent based, Proof of Concept Claims Document Reader AI tool. The prototype document reader has been built by DVA within the GovAI Platform. The trial uses a clear consent model to ensure trial participants who volunteer to participate in the trial understand the purpose of the tool, what information may be used during the trial and how AI enabled technologies may interact with information. The trial will test the suitability of the tool to assist staff in processing claims. The tool does not make decisions or determine claim outcomes. Claims decisions will continue to be made by trained DVA delegates. For more information about the usage of AI in government and the domains in which they apply, please see [Artificial intelligence in government](http://digital.gov.au/ai/resources/use-classification). Back to top ## Simpler forms of basic computer validation and task automation DVA computer systems also support employees and decision-makers with basic validation and task management, which can include some basic automation. These types of activities are governed by other arrangements and are outside the scope of the [Policy for the responsible use of AI in government](https://www.digital.gov.au/ai/ai-in-government-policy). DVA **does** make use of basic computer-assisted task management to support the efficiency of its service delivery and decision-making processes in line with general principles of administrative decision-making. DVA **does not** and **will not** use AI to make decisions without appropriate human oversight - ‘human in the loop’ is a guiding principle. Back to top ## Compliance As part of our adoption of AI technology, DVA ensures compliance with relevant legislation, including the _Archives Act_ 1983 (Cth), _Freedom of Information Act_ 1982 (Cth), and the _Privacy Act_ 1988 (Cth), DVA’s Privacy Policy, and compliance with relevant Veterans’ Affairs law. For more information about the laws relevant to support for veterans and their families, please visit [the DVA website](https://www.dva.gov.au/financial-support/compensation-claims/laws-cover-claims). For additional detail about all legislation administered by the department, please visit the [Federal Register of Legislation](https://www.legislation.gov.au/). Back to top ## Review and Contact DVA meets mandatory requirements of the Policy for the responsible use of AI in government and has designated an AI Accountable Official (October 2024). DVA has appointed a Chief AI Officer. For enquiries about the DVA AI Transparency Statement or about our adoption and usage of AI, please contact us at [AI@dva.gov.au](mailto:AI@dva.gov.au). Back to top

# Artificial Intelligence (AI) Transparency Statement Last updated 12 April 2026 ## On this page 1. Our Approach to AI 2. Robust AI Governance 3. Consultation with the Veteran Community 4. Adoption of AI in DVA 5. Simpler forms of basic computer validation and task automation 6. Compliance 7. Review and Contact This statement sets out the Department of Veterans’ Affairs (DVA) approach to the safe, responsible and ethical adoption of artificial intelligence (AI) technology in accordance with the Digital Transformation Agency’s (DTA) [Policy for the responsible use of AI in government](https://www.digital.gov.au/ai/ai-in-government-policy). Back to top ## Our Approach to AI DVA is modernising its technology systems to ensure veterans and their families receive timely, accessible and high‑quality services. This includes exploring opportunities to improve and streamline services through the safe and transparent adoption of AI technologies. We recognise that AI is a rapidly evolving technology with the potential to enhance operations and service delivery. We will engage with AI carefully, transparently, and in ways that build trust across the veteran community and our workforce. Back to top ## Robust AI Governance DVA’s AI Policy sets out principles, risk‑management approaches and approval processes to guide AI investigation, evaluation and implementation. Our governance approach aligns with Australian Government policies, frameworks and industry best practice. All DVA staff undertake mandatory training on AI fundamentals, privacy and data protection. Under the DTA [Policy for the Responsible use of AI in Government](https://www.digital.gov.au/ai/ai-in-government-policy), DVA ensures that AI use: * is appropriately governed, with arrangements that evolve as technology and policy mature * is intentional, safe, responsible, and promotes accountability and transparency * maintains stakeholder trust, particularly within the veteran community DVA has established an AI Advisory Board, comprising government representatives, technical experts and a representative from veterans’ organisations, to support consultation, safety and oversight of AI initiatives and this transparency statement. Back to top ## Consultation with the Veteran Community DVA is committed to transparent engagement with the veteran community about how AI is considered and used. Consultation occurs through existing mechanisms such as: * DVA website * Social media * _Vetaffairs_ * Defence publications & transition seminars * Advocacy Training and Development Program (ATDP) newsroom articles * Deputy Commissioner mailing lists (State Ex Service Organisations (ESOs) and fee-for-service advocates) * National Consultation Framework (National ESOs) comprising * Ex-Service Organisation Round Table (ESORT) * Female Veterans and Veterans’ Families Policy Forum * National Aged and Community Care Forum (NACCF) * Operational Working Party (OWP) * Younger Veterans - Contemporary Needs Forum (YVF). This engagement ensures that AI initiatives reflect community expectations and contribute to improved outcomes and services for veterans and their families. Back to top ## Adoption of AI in DVA DVA adopts the [Organisation for Economic Co-operation and Development (OECD) definition of AI](https://www.oecd.org/en/publications/explanatory-memorandum-on-the-updated-oecd-definition-of-an-ai-system_623da898-en.html). > An AI system is a machine-based system that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments. Different AI systems vary in their autonomy and adaptiveness after deployment. DVA currently has AI technology deployed for: * Statistical modelling and horizon scanning using machine‑learning algorithms to support data analysis * Writing clarity tools to support spelling, grammar and punctuation checking * Microsoft 365 Copilot Chat for research, idea generation and writing assistance, with DVA‑specific safeguards ensuring no data is shared with public large language models * AI‑enabled website search, which only has access to publicly available information * Semantic Text Analysis (an advanced form of key word matching) to interpret unstructured MyService text responses provided by DVA clients when submitting claims, with staff always retaining responsibility for analysis and decisions relating to claim outcomes. DVA is also trialling AI tools: * Microsoft 365 Copilot (licensed version) consistent with other Commonwealth agencies * GovAI platform capabilities to support claim processing, without using veteran personal data, and always with human oversight * CLIKChat, an internal chatbot that summarises information from three publicly available government sources - Consolidated Library of Information and Knowledge, Department of Veterans’ Affairs and Repatriation Medical Authority. It does not access veteran records or personal data and does not make decisions or recommendations. DVA has commenced a trial of a voluntary, consent based, Proof of Concept Claims Document Reader AI tool. The prototype document reader has been built by DVA within the GovAI Platform. The trial uses a clear consent model to ensure trial participants who volunteer to participate in the trial understand the purpose of the tool, what information may be used during the trial and how AI enabled technologies may interact with information. The trial will test the suitability of the tool to assist staff in processing claims. The tool does not make decisions or determine claim outcomes. Claims decisions will continue to be made by trained DVA delegates. For more information about the usage of AI in government and the domains in which they apply, please see [Artificial intelligence in government](http://digital.gov.au/ai/resources/use-classification). Back to top ## Simpler forms of basic computer validation and task automation DVA computer systems also support employees and decision-makers with basic validation and task management, which can include some basic automation. These types of activities are governed by other arrangements and are outside the scope of the [Policy for the responsible use of AI in government](https://www.digital.gov.au/ai/ai-in-government-policy). DVA **does** make use of basic computer-assisted task management to support the efficiency of its service delivery and decision-making processes in line with general principles of administrative decision-making. DVA **does not** and **will not** use AI to make decisions without appropriate human oversight - ‘human in the loop’ is a guiding principle. Back to top ## Compliance As part of our adoption of AI technology, DVA ensures compliance with relevant legislation, including the _Archives Act_ 1983 (Cth), _Freedom of Information Act_ 1982 (Cth), and the _Privacy Act_ 1988 (Cth), DVA’s Privacy Policy, and compliance with relevant Veterans’ Affairs law. For more information about the laws relevant to support for veterans and their families, please visit [the DVA website](https://www.dva.gov.au/financial-support/compensation-claims/laws-cover-claims). For additional detail about all legislation administered by the department, please visit the [Federal Register of Legislation](https://www.legislation.gov.au/). Back to top ## Review and Contact DVA meets mandatory requirements of the Policy for the responsible use of AI in government and has designated an AI Accountable Official (October 2024). TheDVA designationhas ofappointed a Chief AI Officer is currently being formalised. For enquiries about the DVA AI Transparency Statement or about our adoption and usage of AI, please contact us at [AI@dva.gov.au](mailto:AI@dva.gov.au). Back to top

# Artificial Intelligence (AI) Transparency Statement Last updated 91 FebruaryApril 2026 ## On this page 1. Our Approach to AI 2. Robust AI Governance 3. Consultation with the Veteran Community 4. Adoption of AI in DVA 5. Simpler forms of basic computer validation and task automation 6. Compliance 7. Review and Contact This statement sets out the Department of Veterans’ Affairs (DVA) approach to the safe, responsible and ethical adoption of artificial intelligence (AI) technology in accordance with the Digital Transformation Agency’s (DTA) [Policy for the responsible use of AI in government](https://www.digital.gov.au/ai/ai-in-government-policy). Back to top ## Our Approach to AI DVA is modernising its technology systems to ensure veterans and their families receive timely, accessible and high‑quality services. This includes exploring opportunities to improve and streamline services through the safe and transparent adoption of AI technologies. We recognise that AI is a rapidly evolving technology with the potential to enhance operations and service delivery. We will engage with AI carefully, transparently, and in ways that build trust across the veteran community and our workforce. Back to top ## Robust AI Governance DVA’s AI Policy sets out principles, risk‑management approaches and approval processes to guide AI investigation, evaluation and implementation. Our governance approach aligns with Australian Government policies, frameworks and industry best practice. All DVA staff undertake mandatory training on AI fundamentals, privacy and data protection. Under the DTA [Policy for the Responsible use of AI in Government](https://www.digital.gov.au/ai/ai-in-government-policy), DVA ensures that AI use: * is appropriately governed, with arrangements that evolve as technology and policy mature * is intentional, safe, responsible, and promotes accountability and transparency * maintains stakeholder trust, particularly within the veteran community DVA has established an AI Advisory Board, comprising government representatives, technical experts and a representative from veterans’ organisations, to support consultation, safety and oversight of AI initiatives and this transparency statement. Back to top ## Consultation with the Veteran Community DVA is committed to transparent engagement with the veteran community about how AI is considered and used. Consultation occurs through existing mechanisms such as: * DVA website * Social media * _Vetaffairs_ * Defence publications & transition seminars * Advocacy Training and Development Program (ATDP) newsroom articles * Deputy Commissioner mailing lists (State Ex Service Organisations (ESOs) and fee-for-service advocates) * National Consultation Framework (National ESOs) comprising * Ex-Service Organisation Round Table (ESORT) * Female Veterans and Veterans’ Families Policy Forum * National Aged and Community Care Forum (NACCF) * Operational Working Party (OWP) * Younger Veterans - Contemporary Needs Forum (YVF). This engagement ensures that AI initiatives reflect community expectations and contribute to improved outcomes and services for veterans and their families. Back to top ## Adoption of AI in DVA DVA adopts the [Organisation for Economic Co-operation and Development (OECD) definition of AI](https://www.oecd.org/en/publications/explanatory-memorandum-on-the-updated-oecd-definition-of-an-ai-system_623da898-en.html). > An AI system is a machine-based system that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments. Different AI systems vary in their autonomy and adaptiveness after deployment. DVA currently has AI technology deployed for: * Statistical modelling and horizon scanning using machine‑learning algorithms to support data analysis * Writing clarity tools to support spelling, grammar and punctuation checking * Microsoft 365 Copilot Chat for research, idea generation and writing assistance, with DVA‑specific safeguards ensuring no data is shared with public large language models * AI‑enabled website search, which only has access to publicly available information * Semantic Text Analysis (an advanced form of key word matching) to interpret unstructured MyService text responses provided by DVA clients when submitting claims, with staff always retaining responsibility for analysis and decisions relating to claim outcomes. DVA is also trialling AI tools: * Microsoft 365 Copilot (licensed version) consistent with other Commonwealth agencies * GovAI platform capabilities to support claim processing, without using veteran personal data, and always with human oversight * CLIKChat, an internal chatbot that summarises information from three publicly available government sources - Consolidated Library of Information and Knowledge, Department of Veterans’ Affairs and Repatriation Medical Authority. It does not access veteran records or personal data and does not make decisions or recommendations. DVA ishas developingcommenced a trial of a voluntary, consent based, Proof of Concept Claims Document Reader AI tool. The prototype document reader has been built by DVA within the GovAI Platform. AThe proposed trial willuses use a clear consent model to ensure trial participants who volunteer to participate in the trial understand the purpose of the tool, what information may be used during the trial and how AI enabled technologies may interact with information. The trial will test the suitability of the tool to assist staff in processing claims. The tool does not make decisions or determine claim outcomes. Claims decisions will continue to be made by trained DVA delegates. For more information about the usage of AI in government and the domains in which they apply, please see [Artificial intelligence in government](http://digital.gov.au/ai/resources/use-classification). Back to top ## Simpler forms of basic computer validation and task automation DVA computer systems also support employees and decision-makers with basic validation and task management, which can include some basic automation. These types of activities are governed by other arrangements and are outside the scope of the [Policy for the responsible use of AI in government](https://www.digital.gov.au/ai/ai-in-government-policy). DVA **does** make use of basic computer-assisted task management to support the efficiency of its service delivery and decision-making processes in line with general principles of administrative decision-making. DVA **does not** and **will not** use AI to make decisions without appropriate human oversight - ‘human in the loop’ is a guiding principle. Back to top ## Compliance As part of our adoption of AI technology, DVA ensures compliance with relevant legislation, including the _Archives Act_ 1983 (Cth), _Freedom of Information Act_ 1982 (Cth), and the _Privacy Act_ 1988 (Cth), DVA’s Privacy Policy, and compliance with relevant Veterans’ Affairs law. For more information about the laws relevant to support for veterans and their families, please visit [the DVA website](https://www.dva.gov.au/financial-support/compensation-claims/laws-cover-claims). For additional detail about all legislation administered by the department, please visit the [Federal Register of Legislation](https://www.legislation.gov.au/). Back to top ## Review and Contact DVA meets mandatory requirements of the Policy for the responsible use of AI in government and has designated an AI Accountable Official (October 2024). The designation of a Chief AI Officer is currently being formalised. For enquiries about the DVA AI Transparency Statement or about our adoption and usage of AI, please contact us at [AI@dva.gov.au](mailto:AI@dva.gov.au). Back to top

# Artificial Intelligence (AI) Transparency Statement Last updated 9 February 2026 ## On this page 1. Our Approach to AI 2. Robust AI Governance 3. Consultation with the Veteran Community 4. Adoption of AI in DVA 5. Simpler forms of basic computer validation and task automation 6. Compliance 7. Review and Contact On this page 1 - Our Approach to AI 2 - Robust AI Governance 3 - Consultation with the Veteran Community 4 - Adoption of AI in DVA 5 - Simpler forms of basic computer validation and task automation 6 - Compliance 7 - Review and Contact This statement sets out the Department of Veterans’ Affairs (DVA) approach to the safe, responsible and ethical adoption of artificial intelligence (AI) technology in accordance with the Digital Transformation Agency’s (DTA) [Policy for the responsible use of AI in government](https://www.digital.gov.au/ai/ai-in-government-policy). Back to top ## Our Approach to AI DVA is modernising its technology systems to ensure veterans and their families receive timely, accessible and high‑quality services. This includes exploring opportunities to improve and streamline services through the safe and transparent adoption of AI technologies. We recognise that AI is a rapidly evolving technology with the potential to enhance operations and service delivery. We will engage with AI carefully, transparently, and in ways that build trust across the veteran community and our workforce. Back to top ## Robust AI Governance DVA’s AI Policy sets out principles, risk‑management approaches and approval processes to guide AI investigation, evaluation and implementation. Our governance approach aligns with Australian Government policies, frameworks and industry best practice. All DVA staff undertake mandatory training on AI fundamentals, privacy and data protection. Under the DTA [Policy for the Responsible use of AI in Government](https://www.digital.gov.au/ai/ai-in-government-policy), DVA ensures that AI use: * is appropriately governed, with arrangements that evolve as technology and policy mature * is intentional, safe, responsible, and promotes accountability and transparency * maintains stakeholder trust, particularly within the veteran community DVA has established an AI Advisory Board, comprising government representatives, technical experts and a representative from veterans’ organisations, to support consultation, safety and oversight of AI initiatives and this transparency statement. Back to top ## Consultation with the Veteran Community DVA is committed to transparent engagement with the veteran community about how AI is considered and used. Consultation occurs through existing mechanisms such as: * DVA website * Social media * _Vetaffairs_ * Defence publications & transition seminars * Advocacy Training and Development Program (ATDP) newsroom articles * Deputy Commissioner mailing lists (State Ex Service Organisations (ESOs) and fee-for-service advocates) * National Consultation Framework (National ESOs) comprising * Ex-Service Organisation Round Table (ESORT) * Female Veterans and Veterans’ Families Policy Forum * National Aged and Community Care Forum (NACCF) * Operational Working Party (OWP) * Younger Veterans - Contemporary Needs Forum (YVF). This engagement ensures that AI initiatives reflect community expectations and contribute to improved outcomes and services for veterans and their families. Back to top ## Adoption of AI in DVA DVA adopts the [Organisation for Economic Co-operation and Development (OECD) definition of AI](https://www.oecd.org/en/publications/explanatory-memorandum-on-the-updated-oecd-definition-of-an-ai-system_623da898-en.html). > An AI system is a machine-based system that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments. Different AI systems vary in their autonomy and adaptiveness after deployment. DVA currently has AI technology deployed for: * Statistical modelling and horizon scanning using machine‑learning algorithms to support data analysis * Writing clarity tools to support spelling, grammar and punctuation checking * Microsoft 365 Copilot Chat for research, idea generation and writing assistance, with DVA‑specific safeguards ensuring no data is shared with public large language models * AI‑enabled website search, which only has access to publicly available information * Semantic Text Analysis to interpret unstructured MyService responses provided by DVA clients when submitting claims, with staff always retaining responsibility for analysis and decisions relating to claim outcomes. DVA is also trialling AI tools: * Microsoft 365 Copilot (licensed version) consistent with other Commonwealth agencies * GovAI platform capabilities to support claim processing, without using veteran personal data, and always with human oversight * CLIKChat, an internal chatbot that summarises information from three publicly available government sources - Consolidated Library of Information and Knowledge, Department of Veterans’ Affairs and Repatriation Medical Authority. It does not access veteran records or personal data and does not make decisions or recommendations. DVA is developing a trial of a voluntary, consent based, Proof of Concept Claims Document Reader AI tool. The prototype document reader has been built by DVA within the GovAI Platform. A proposed trial will use a clear consent model to ensure trial participants who volunteer to participate in the trial understand the purpose of the tool, what information may be used during the trial and how AI enabled technologies may interact with information. The trial will test the suitability of the tool to assist staff. The tool does not make decisions or determine claim outcomes. Claims decisions will continue to be made by trained DVA delegates. For more information about the usage of AI in government and the domains in which they apply, please see [Artificial intelligence in government](http://digital.gov.au/ai/resources/use-classification). Back to top ## Simpler forms of basic computer validation and task automation DVA computer systems also support employees and decision-makers with basic validation and task management, which can include some basic automation. These types of activities are governed by other arrangements and are outside the scope of the [Policy for the responsible use of AI in government](https://www.digital.gov.au/ai/ai-in-government-policy). DVA **does** make use of basic computer-assisted task management to support the efficiency of its service delivery and decision-making processes in line with general principles of administrative decision-making. DVA **does not** and **will not** use AI to make decisions without appropriate human oversight - ‘human in the loop’ is a guiding principle. Back to top ## Compliance As part of our adoption of AI technology, DVA ensures compliance with relevant legislation, including the _Archives Act_ 1983 (Cth), _Freedom of Information Act_ 1982 (Cth), and the _Privacy Act_ 1988 (Cth), DVA’s Privacy Policy, and compliance with relevant Veterans’ Affairs law. For more information about the laws relevant to support for veterans and their families, please visit [the DVA website](https://www.dva.gov.au/financial-support/compensation-claims/laws-cover-claims). For additional detail about all legislation administered by the department, please visit the [Federal Register of Legislation](https://www.legislation.gov.au/). Back to top ## Review and Contact DVA meets mandatory requirements of the Policy for the responsible use of AI in government and has designated an AI Accountable Official (October 2024). The designation of a Chief AI Officer is currently being formalised. For enquiries about the DVA AI Transparency Statement or about our adoption and usage of AI, please contact us at [AI@dva.gov.au](mailto:AI@dva.gov.au). Back to top Was this page useful? YES NO Please tell us why you selected 'Yes'? It was well written The layout and style made it easy to read It was helpful to me The content makes sense Please tell us why you selected 'No'? 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# Artificial Intelligence (AI) Transparency Statement Last updated 9 OctoberFebruary 20252026 ## On this page 1. Our Approach to AI 2. Robust AI Governance 3. Consultation with the Veteran Community 4. Adoption of AI in DVA 45. Simpler forms of basic computer validation and task automation 56. Compliance 7. Review and Contact On this page 1 - Our Approach to AI 2 - Robust AI Governance 3 - Consultation with the Veteran Community 4 - Adoption of AI in DVA 45 - Simpler forms of basic computer validation and task automation 56 - Compliance 7 - Review and Contact This statement sets out the Department of Veterans’ Affairs (DVA) approach to the safe, responsible and ethical adoption of artificial intelligence (AI) technology in accordance with the Digital Transformation Agency’s (DTA) [Policy for the responsible use of AI in government](https://www.digital.gov.au/sitesai/default/files/documents/2024ai-08/Policy for the responsible use of AI in -government v1.1.pdf-policy). Back to top ## Our Approach to AI At DVA, weis are dedicated to modernising ourits technology systems to ensure veterans and their families havereceive timely, accessaccessible to support and high‑quality services. This includes identifyingexploring opportunities to enhanceimprove and automatestreamline services through the application of technology, including safe and responsibletransparent useadoption of AI totechnologies. We improverecognise our processes, modernise our digital services, and drive improvements and innovations that ensure we provide a connected and accessible veteran support system. AI is a fast-changingrapidly evolving technology setwith thatthe has great potential to improveenhance operations and enhanceservice services provided by the departmentdelivery. ItWe is a transformative technology that we will engage with AI carefully, and transparently, as we explore how we can safely and ethicallyin useways itthat tobuild improvetrust outcomesacross for the veteran community. We areand committed to transparently working with veterans on how AI could be used to better support their needs. We are also committed to engaging with our employeesworkforce. Back to top ## Robust AI Governance DVA’s is finalising an AI Policy thatsets incorporatesout the principles, approach to risk ‑management, approaches and approval considerationsprocesses to help guide ourAI investigation, evaluation and implementation. ofOur AI,governance includingapproach ouraligns adoptionwith ofAustralian suitableGovernment policies, robustframeworks AIand governance.industry Webest willpractice. All continueDVA tostaff beundertake guidedmandatory bytraining Australianon GovernmentAI policiesfundamentals, frameworksprivacy and guidelinesdata around AI as well as industry best-practiceprotection. AsUnder per the DTA’s [Policy for the Responsible use of AI in Government](https://www.digital.gov.au/sitesai/default/files/documents/2024ai-08/Policy for the responsible use of AI in -government v1.1.pdf-policy), DVA willensures ensurethat AI use: * AI use is appropriately governed *, engagement with AIarrangements that evolve as technology and policy mature * is confidentintentional, safe, and responsible, and promotes accountability and transparency * stakeholdersmaintains stakeholder trust, particularly within the veteran community, have trust in our use of AI * risks are identified and addressed with appropriate mitigation measures * AI access and usage is monitored. DVA has stoodestablished up an AI Advisory Board, whichcomprising includesgovernment Australian Government representatives, technical experts and a representative from veterans’ welfare and advocacy community organisations., Theto Advisorysupport Board will help us ensure there is proper consultation with the veteran community in consideration and adoption of AI. Additionally, the Advisory Board will provide advice on AI safety and security,oversight andof will be consulted on AI initiatives, as well as on the preparation and maintenance of this transparency statement. DVABack is exploring opportunities where AI can help to achievetop ## positiveConsultation outcomes for veterans and veteran families. Ongoing engagement and consultation with the veteranVeteran community is essential to ensure improved outcomes and improved services.Community DVA is committed to buildingtransparent trustengagement with the veteran community, andabout wehow areAI dedicatedis toconsidered transparently designing and drivingused. improvementConsultation initiativesoccurs through consultationexisting with veterans, their families and their advocates. When new proposals on AI are considered, DVA will engage with the veteran community via established communication and consultation mechanisms, such as, but not limited to: * DVA website * Social media * Vetaffairs_Vetaffairs_ * Defence Publicationspublications & Transitiontransition seminars * Advocacy Training and Development Program (ATDP) newsroom articles * Deputy Commissioner mailing lists (State Ex Service Organisations (ESOs) and fee-for-service advocates) * National Consultation Framework (National ESOs) comprising * Ex-Service Organisation Round Table (ESORT) * Female Veterans and Veterans’ Families Policy Forum (FVFF) * National Aged and Community Care Forum (NACCF) * Operational Working Party (OWP) * Younger Veterans - Contemporary Needs Forum (YVF). This engagement ensures that AI initiatives reflect community expectations and contribute to improved outcomes and services for veterans and their families. Back to top ## Adoption of AI in DVA DVA adopts the [Organisation for Economic Co-operation and Development (OECD) definition of AI](https://www.oecd.org/en/publications/explanatory-memorandum-on-the-updated-oecd-definition-of-an-ai-system_623da898-en.html) in our consideration and discussion of AI. > An AI system is a machine-based system that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments. Different AI systems vary in their autonomy and adaptiveness after deployment. AI at DVA iscurrently usedhas primarilyAI intechnology analyticsdeployed for insights across : **service delivery**Statistical modelling and **corporatehorizon andscanning enabling**using domains,machine‑learning althoughalgorithms thisto issupport evolving.data analysis DVA * willWriting monitorclarity usagetools to assuresupport ongoingspelling, suitabilitygrammar ofand thesepunctuation technologieschecking * forMicrosoft these365 purposes.Copilot ForChat morefor informationresearch, aboutidea thegeneration usageand ofwriting AIassistance, inwith governmentDVA‑specific andsafeguards theensuring domainsno indata whichis theyshared apply,with pleasepublic seelarge [http://digital.gov.au/ai/resources/use-classification](https://www.digital.gov.au/policy/ai/resources/use-classification).language models The * departmentAI‑enabled currentlywebsite search, which only has AIaccess technologyto deployedpublicly for:available information * StatisticalSemantic modellingText andAnalysis horizonto scanninginterpret –unstructured thisMyService includesresponses AIprovided technologyby (MachineDVA Learningclients algorithms)when tosubmitting supportclaims, maintenancewith staff always retaining responsibility for analysis and enhancementdecisions ofrelating datato modellingclaim outcomes. * DVA Improvingis writingalso claritytrialling – AI tool(s)tools: * supportMicrosoft checking365 ofCopilot spelling,(licensed grammarversion) andconsistent punctuation.with other Commonwealth agencies * AI-enabledGovAI websiteplatform searchcapabilities onto thesupport DVAclaim websiteprocessing, towithout improveusing accessveteran topersonal publiclydata, availableand information.always Thewith searchhuman functionoversight * onlyCLIKChat, hasan accessinternal tochatbot that summarises information from three publicly available information. DVAgovernment issources also- testingConsolidated Library of Information and triallingKnowledge, AIDepartment toolsof Veterans’ Affairs and Repatriation Medical Authority. * AIt trialdoes ofnot Microsoftaccess Copilotveteran isrecords underway,or consistentpersonal withdata trialsand bydoes othernot Australianmake Governmentdecisions Departmentsor recommendations. * DVA is accessingdeveloping thea Commonwealthtrial whole of governmenta GovAI environmentvoluntary, includingconsent tobased, evaluateProof potentialof AIConcept tools,Claims whichDocument mayReader supportAI DVAtool. employeesThe toprototype speeddocument upreader claimshas processing.been Currentbuilt testingby onDVA within the GovAI technologyPlatform. platformA doesproposed nottrial will use veterana personalclear data. *consent DVAmodel isto triallingensure antrial AIparticipants toolwho CLIKChatvolunteer to helpparticipate staffin quicklythe findtrial andunderstand summarisethe informationpurpose fromof ourthe externaltool, websiteswhat (Consolidatedinformation Librarymay ofbe Informationused andduring Knowledge,the Departmenttrial ofand Veteranshow AffairsAI andenabled Repatriationtechnologies Medicalmay Authority).interact CLIKChatwith usesinformation. publiclyThe availabletrial information,will ittest doesthe notsuitability accessof veteranthe recordstool orto personalassist datastaff. ItThe tool does not make decisions or givedetermine recommendationsclaim outcomes. AllClaims informationdecisions fromwill CLIKChatcontinue isto checkedbe made by stafftrained withDVA human judgement always in controldelegates. DVAFor alsomore expectsinformation about the underpinningusage technologyof AI in ourgovernment digitaland ecosystemthe todomains becomein increasinglywhich sophisticatedthey apply, includingplease bysee leveraging[Artificial AI. Periodicintelligence updatesin will be made to this statement to report on progressgovernment](http://digital.gov.au/ai/resources/use-classification). Back to top ## Simpler forms of basic computer validation and task automation As the community would expect, DVA computer systems also support employees and decision-makers with basic validation and task management, which can include some basic automation. These types of activities are governed by other arrangements and are outside the scope of the [Policy for the responsible use of AI in government](https://www.digital.gov.au/sitesai/default/files/documents/2024ai-08/Policy for the responsible use of AI in -government v1.1.pdf-policy). DVA **does** make use of basic computer-assisted task management to support the efficiency of its service delivery and decision-making processes in line with general principles of administrative decision-making. DVA **does not** and **will not** use AI to make decisions without appropriate human oversight - ‘human in the loop’ is a guiding principle. Back to top ## Compliance As part of our adoption of AI technology, weDVA areensures ensuring compliance with all relevant legislation, including the _Archives ActAct_ 1983_1983 (Cth), _Freedom of Information ActAct_ 1982_1982 (Cth), and the _Privacy ActAct_ 1988_1988 (Cth), [DVA’s Privacy Policy](https://www.dva.gov.au/about-us/privacy-and-legal-resources/privacy/dva-privacy-policy "DVA Privacy Policy"), and compliance with relevant Veterans’ Affairs law. For more information about the laws relevant to support for veterans and their families, please visit [ourthe DVA website](https://www.dva.gov.au/accessfinancial-benefitssupport/compensation-claims/laws-cover-claims "Laws that cover claims"). For additional detail about all legislation administered by the department, please visit the [Federal Register of Legislation](https://www.legislation.gov.au/). TheBack departmentto istop ## compliantReview withand theContact DVA meets mandatory requirements of the [Policy for the responsible use of AI in government](https://www.digital.gov.au/sites/default/files/documents/2024-08/Policy forand thehas responsibledesignated usean of AI in government v1.1.pdf): * A DVA AI Accountable Official was designated in (October 2024). * ThisThe AIdesignation Transparencyof Statementa wasChief firstAI publishedOfficer onis dva.gov.aucurrently inbeing February 2025formalised. We will be reviewing and updating this statement annually or when significant changes occur within our adoption of AI technology. For enquiries about the DVA AI Transparency Statement or about our adoption and usage of AI, please contact us at [AI@dva.gov.au](mailto:AI@dva.gov.au). Back to top Was this page useful? YES NO Please tell us why you selected 'Yes'? It was well written The layout and style made it easy to read It was helpful to me The content makes sense Please tell us why you selected 'No'? It was poorly written The layout & style made it difficult to read It didn't help me The content wasn't clear enough for me Something else Leave this field blank

## Breadcrumb 1. [Home](https://www.dva.gov.au/) 2. [About Us](https://www.dva.gov.au/about-us) 3. [Corporate Governance](https://www.dva.gov.au/about-us/corporate-governance) 4. Artificial Intelligence (AI) Transparency Statement # Artificial Intelligence (AI) Transparency Statement Last updated 9 October 2025 ## On this page 1. Our Approach to AI 2. Robust AI Governance 3. Adoption of AI in DVA 4. Simpler forms of basic computer validation and task automation 5. Compliance On this page 1 - Our Approach to AI 2 - Robust AI Governance 3 - Adoption of AI in DVA 4 - Simpler forms of basic computer validation and task automation 5 - Compliance This statement sets out the Department of Veterans’ Affairs (DVA) approach to the safe, responsible and ethical adoption of artificial intelligence (AI) technology in accordance with the Digital Transformation Agency’s (DTA) [Policy for the responsible use of AI in government](https://www.digital.gov.au/sites/default/files/documents/2024-08/Policy for the responsible use of AI in government v1.1.pdf). Back to top ## Our Approach to AI At DVA, we are dedicated to modernising our technology systems to ensure veterans and their families have timely access to support and services. This includes identifying opportunities to enhance and automate through the application of technology, including safe and responsible use of AI to improve our processes, modernise our digital services, and drive improvements and innovations that ensure we provide a connected and accessible veteran support system. AI is a fast-changing technology set that has great potential to improve operations and enhance services provided by the department. It is a transformative technology that we will engage with carefully and transparently as we explore how we can safely and ethically use it to improve outcomes for the veteran community. We are committed to transparently working with veterans on how AI could be used to better support their needs. We are also committed to engaging with our employees. Back to top ## Robust AI Governance DVA is finalising an AI Policy that incorporates the principles, approach to risk management, and approval considerations to help guide our investigation, evaluation and implementation of AI, including our adoption of suitable, robust AI governance. We will continue to be guided by Australian Government policies, frameworks and guidelines around AI as well as industry best-practice. As per the DTA’s [Policy for the Responsible use of AI in Government](https://www.digital.gov.au/sites/default/files/documents/2024-08/Policy for the responsible use of AI in government v1.1.pdf), DVA will ensure: * AI use is appropriately governed * engagement with AI is confident, safe and responsible, and promotes accountability and transparency * stakeholders, particularly the veteran community, have trust in our use of AI * risks are identified and addressed with appropriate mitigation measures * AI access and usage is monitored. DVA has stood up an AI Advisory Board, which includes Australian Government representatives, technical experts and a representative from veterans’ welfare and advocacy community organisations. The Advisory Board will help us ensure there is proper consultation with the veteran community in consideration and adoption of AI. Additionally, the Advisory Board will provide advice on AI safety and security, and will be consulted on AI initiatives, as well as on the preparation and maintenance of this transparency statement. DVA is exploring opportunities where AI can help to achieve positive outcomes for veterans and veteran families. Ongoing engagement and consultation with the veteran community is essential to ensure improved outcomes and improved services. DVA is committed to building trust with the veteran community, and we are dedicated to transparently designing and driving improvement initiatives through consultation with veterans, their families and their advocates. When new proposals on AI are considered, DVA will engage with the veteran community via established communication and consultation mechanisms, such as, but not limited to: * DVA website * Social media * Vetaffairs * Defence Publications & Transition seminars * Advocacy Training and Development Program (ATDP) newsroom articles * Deputy Commissioner mailing lists (State Ex Service Organisations (ESOs) and fee-for-service advocates) * National Consultation Framework (National ESOs) comprising * Ex-Service Organisation Round Table (ESORT) * Female Veterans Families Forum (FVFF) * National Aged and Community Care Forum (NACCF) * Operational Working Party (OWP) * Younger Veterans - Contemporary Needs Forum (YVF). Back to top ## Adoption of AI in DVA DVA adopts the [Organisation for Economic Co-operation and Development (OECD) definition](https://www.oecd.org/en/publications/explanatory-memorandum-on-the-updated-oecd-definition-of-an-ai-system_623da898-en.html) in our consideration and discussion of AI. > An AI system is a machine-based system that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments. Different AI systems vary in their autonomy and adaptiveness after deployment. AI at DVA is used primarily in analytics for insights across **service delivery** and **corporate and enabling** domains, although this is evolving. DVA will monitor usage to assure ongoing suitability of these technologies for these purposes. For more information about the usage of AI in government and the domains in which they apply, please see [http://digital.gov.au/ai/resources/use-classification](https://www.digital.gov.au/policy/ai/resources/use-classification). The department currently has AI technology deployed for: * Statistical modelling and horizon scanning – this includes AI technology (Machine Learning algorithms) to support maintenance and enhancement of data modelling. * Improving writing clarity – AI tool(s) support checking of spelling, grammar and punctuation. * AI-enabled website search on the DVA website, to improve access to publicly available information. The search function only has access to publicly available information. DVA is also testing and trialling AI tools. * A trial of Microsoft Copilot is underway, consistent with trials by other Australian Government Departments. * DVA is accessing the Commonwealth whole of government GovAI environment, including to evaluate potential AI tools, which may support DVA employees to speed up claims processing. Current testing on the GovAI technology platform does not use veteran personal data. * DVA is trialling an AI tool CLIKChat to help staff quickly find and summarise information from our external websites (Consolidated Library of Information and Knowledge, Department of Veterans Affairs and Repatriation Medical Authority). CLIKChat uses publicly available information, it does not access veteran records or personal data. It does not make decisions or give recommendations. All information from CLIKChat is checked by staff with human judgement always in control. DVA also expects the underpinning technology in our digital ecosystem to become increasingly sophisticated, including by leveraging AI. Periodic updates will be made to this statement to report on progress. Back to top ## Simpler forms of basic computer validation and task automation As the community would expect, DVA computer systems support employees and decision-makers with basic validation and task management, which can include some basic automation. These types of activities are governed by other arrangements and are outside the scope of the [Policy for the responsible use of AI in government](https://www.digital.gov.au/sites/default/files/documents/2024-08/Policy for the responsible use of AI in government v1.1.pdf). DVA **does** make use of basic computer-assisted task management to support the efficiency of its service delivery and decision-making processes in line with general principles of administrative decision-making. DVA **does not** and **will not** use AI to make decisions without appropriate human oversight - ‘human in the loop’ is a guiding principle. Back to top ## Compliance As part of our adoption of AI technology, we are ensuring compliance with all relevant legislation, including the _Archives Act 1983_ (Cth), _Freedom of Information Act 1982_ (Cth), and the _Privacy Act 1988_ (Cth), [DVA’s Privacy Policy](https://www.dva.gov.au/about-us/privacy-and-legal-resources/privacy/dva-privacy-policy "DVA Privacy Policy"), and compliance with relevant Veterans’ Affairs law. For more information about the laws relevant to support for veterans and their families, please visit [our website](https://www.dva.gov.au/access-benefits/compensation-claims/laws-cover-claims "Laws that cover claims"). For additional detail about all legislation administered by the department, please visit the [Federal Register of Legislation](https://www.legislation.gov.au/). The department is compliant with the mandatory requirements of the [Policy for the responsible use of AI in government](https://www.digital.gov.au/sites/default/files/documents/2024-08/Policy for the responsible use of AI in government v1.1.pdf): * A DVA AI Accountable Official was designated in October 2024. * This AI Transparency Statement was first published on dva.gov.au in February 2025. We will be reviewing and updating this statement annually or when significant changes occur within our adoption of AI technology. For enquiries about the DVA AI Transparency Statement or about our adoption and usage of AI, please contact us at [AI@dva.gov.au](mailto:AI@dva.gov.au). Back to top Was this page useful? YES NO Please tell us why you selected 'Yes'? It was well written The layout and style made it easy to read It was helpful to me The content makes sense Please tell us why you selected 'No'? It was poorly written The layout & style made it difficult to read It didn't help me The content wasn't clear enough for me Something else Leave this field blank