Tertiary Education Quality and Standards Agency

# Artificial Intelligence (AI) transparency statement TEQSA is committed to the safe and responsible use of artificial intelligence (AI). TEQSA acknowledges the opportunities AI offers to improve productivity and is committed to using AI in a manner that is accountable, transparent and maintains public confidence in our agency. ## TEQSA’s approach to AI When considering the use of AI TEQSA will ensure any use follows the requirements of the Digital Transformation Agency’s [_Policy for the responsible use of AI in government_](https://www.digital.gov.au/ai/ai-in-government-policy). ## Why TEQSA is considering the adoption of AI TEQSA is considering using AI to enhance its ability to efficiently protect student interests and uphold the reputation of Australia's higher education sector. ## How we use and are considering using AI TEQSA will only use AI where it has been assessed and found to be safe, ethical and effective. Any risks associated with the use of AI will be assessed and managed in accordance with TEQSA’s broader risk framework and whole-of-government policies. TEQSA currently uses the limited AI capabilities of Microsoft productivity tools. TEQSA is considering using Microsoft Copilot analytics functionality for insights and workplace productivity. The domains TEQSA is considering the use of AI in are corporate and enabling, and compliance and fraud detection. TEQSA is not considering the adoption of AI for decision-making purposes. TEQSA is not considering the use of AI in a manner where a member of the public or a higher education provider would directly interact with, or be significantly impacted by, AI or its outputs without human review. ## How TEQSA will monitor the effectiveness of our AI use TEQSA will monitor: *- our staff completion rates for mandatory AI training *- productivity impacts of AI use *- data and analytical insights generated by AI use *- the nature, circumstance and impacts of any AI incidents. Based on the monitoring of AI effectiveness TEQSA will update its governance processes, guidance, policies and training to ensure AI use remains proportionate, safe and beneficial. ## Governance We have established governance processes and forums to assess and review the use of AI. These include the establishment of an AI Steering Group (AISG) and appointment of an Accountable Official and a Chief AI Officer to oversee how TEQSA implements and uses AI. The functions of the AISG include: *- promoting safe and responsible use of AI *- overseeing the development of TEQSA’s AI policies and processes *- setting-up and overseeing AI initiatives and pilots *- developing pathways for staff, service providers and other stakeholders to report AI use concerns or incidents *- overseeing development and implementation of mandatory AI capability training for all staff. ## Compliance TEQSA will only use AI when doing so is in accordance with applicable legislation, frameworks, policies and best practice. Any AI initiatives will align with the APS values, and TEQSA delivery of public value. ## Who to contact about TEQSA’s statement For any questions regarding this statement, or for more information about how TEQSA uses AI, please email [enquiries@teqsa.gov.au](mailto:enquiries@teqsa.gov.au). ###### Last updated: 25 Mar 2026

# Artificial Intelligence (AI) transparency statement TEQSA is committed to the safe and responsible use of artificial intelligence (AI). TEQSA acknowledges the opportunities AI offers to improve productivity and is committed to using AI in a manner that is accountable, transparent and maintains public confidence in our agency. ## TEQSA’s approach to AI When considering the use of AI TEQSA will ensure any use follows the requirements of the Digital Transformation Agency’s [_Policy for the responsible use of Artificial Intelligence (AI) in government_](https://www.digital.gov.au/policy/ai/ai-in-government-policy). ## thatWhy setsTEQSA is considering the approachadoption forof AI TEQSA is considering using AI to enhance its ability to efficiently protect student interests and uphold the usereputation of AIAustralia's byhigher governmenteducation sector. ## How TEQSAwe usesuse and are considering using AI TEQSA participatedwill only use AI where it has been assessed and found to be safe, ethical and effective. Any risks associated with the use of AI will be assessed and managed in aaccordance shortwith TEQSA’s broader risk framework and whole-of-government policies. TEQSA currently uses the limited AI capabilities of Microsoft productivity tools. TEQSA is considering using Microsoft Copilot trialanalytics functionality for insights and workplace productivity. The domains TEQSA is considering the use of AI in 2024are corporate and enabling, whichand hascompliance nowand concludedfraud detection. TEQSA usesis MSnot productivityconsidering tools’the limitedadoption of AI capabilitiesfor butdecision-making haspurposes. TEQSA is not authorisedconsidering the use of AI in servicea deliverymanner includingwhere oura regulatorymember functionof the public or decision-makinga processeshigher education provider would directly interact with, or be significantly impacted by, AI or its outputs without human review. ## TrainingHow andTEQSA assistancewill monitor the effectiveness of our AI use All TEQSA will monitor: * our staff willcompletion berates requiredfor tomandatory undertakeAI thetraining * DTA’sproductivity impacts of AI fundamentalsuse * trainingdata modulesand toanalytical raiseinsights awarenessgenerated by AI use * the nature, circumstance and developimpacts basicof understandingany AI incidents. Based on the monitoring of AI effectiveness TEQSA will update its governance processes, guidance, policies and training to ensure AI use remains proportionate, safe and beneficial. ## Accountable officialsGovernance TheWe Chiefhave Informationestablished Officergovernance isprocesses designatedand asforums theto accountableassess officialand forreview TEQSAthe use of AI. AnThese include the establishment of an AI Steering CommitteeGroup will(AISG) beand establishedappointment toof develop an overarchingAccountable agencyOfficial approachand toa Chief AI andOfficer assessto theoversee opportunitieshow andTEQSA risksimplements inand usinguses AI. withinThe functions of the agency.AISG include: ## * Statementpromoting reviewsafe and updatesresponsible use of AI This * overseeing the development of TEQSA’s AI transparencypolicies statementand wasprocesses * firstsetting-up publishedand inoverseeing MarchAI 2025.initiatives Thisand statementpilots * willdeveloping bepathways reviewedfor annuallystaff, service providers and other stakeholders to report AI use concerns or incidents * overseeing development and implementation of mandatory AI capability training for all staff. ## Compliance TEQSA will only use AI when significantdoing changeso is madein toaccordance ourwith approachapplicable tolegislation, frameworks, policies and best practice. Any AI initiatives will align with the APS values, and TEQSA delivery of public value. ## ContactWho information Ifto youcontact haveabout TEQSA’s statement For any enquiriesquestions aboutregarding this statement, weor canfor bemore reachedinformation viaabout thehow detailsTEQSA onuses theAI, [contactplease usemail [enquiries@teqsa.gov.au](httpsmailto://www.enquiries@teqsa.gov.au/about-us/contact-us "Contact us") page of this website. ###### Last updated: 25 Mar 20252026

## Breadcrumb 1. [  ](https://www.teqsa.gov.au/) 2.  [About us](https://www.teqsa.gov.au/about-us) 3.  [Reporting and accountabil...](https://www.teqsa.gov.au/about-us/reporting-and-accountability) 4.  Artificial Intelligence (AI) transparency statement ##### Reporting and accountability __ * [Annual report](https://www.teqsa.gov.au/about-us/reporting-and-accountability/annual-report) * [Corporate plan](https://www.teqsa.gov.au/about-us/reporting-and-accountability/corporate-plan) * [Freedom of information and disclosure log](https://www.teqsa.gov.au/about-us/reporting-and-accountability/freedom-information-and-disclosure-log) * [Gifts and benefits](https://www.teqsa.gov.au/about-us/reporting-and-accountability/gifts-and-benefits) * [Privacy](https://www.teqsa.gov.au/about-us/reporting-and-accountability/privacy) * [Financial reporting](https://www.teqsa.gov.au/about-us/reporting-and-accountability/financial-reporting) * [Information publication scheme agency plan](https://www.teqsa.gov.au/about-us/reporting-and-accountability/information-publication-scheme-agency-plan) * [Public interest disclosures](https://www.teqsa.gov.au/about-us/reporting-and-accountability/public-interest-disclosures) *  [AI transparency statement](https://www.teqsa.gov.au/about-us/reporting-and-accountability/ai-transparency-statement) # Artificial Intelligence (AI) transparency statement TEQSA acknowledges the Digital Transformation Agency’s [_Policy for the responsible use of Artificial Intelligence (AI) in government_](https://www.digital.gov.au/policy/ai/policy) that sets the approach for the use of AI by government. ## How TEQSA uses AI TEQSA participated in a short Microsoft Copilot trial in 2024, which has now concluded. TEQSA uses MS productivity tools’ limited AI capabilities but has not authorised the use of AI in service delivery including our regulatory function or decision-making processes. ## Training and assistance All TEQSA staff will be required to undertake the DTA’s AI fundamentals training modules to raise awareness and develop basic understanding of AI. ## Accountable officials The Chief Information Officer is designated as the accountable official for TEQSA. An AI Steering Committee will be established to develop an overarching agency approach to AI and assess the opportunities and risks in using AI within the agency. ## Statement review and updates This AI transparency statement was first published in March 2025. This statement will be reviewed annually, or when significant change is made to our approach to AI. ## Contact information If you have any enquiries about this statement, we can be reached via the details on the [contact us](https://www.teqsa.gov.au/about-us/contact-us "Contact us") page of this website. ###### Last updated: 25 Mar 2025